If features on Market don’t work

If Market features aren’t working, try disabling options that help your browser handle special content. Use the instructions below to make sure that you are ready to use Market.

Enable Market features

• Chrome

  1. In the Chrome app, click , then click Settings
  2. Scroll down, under Privacy and security, click Site Settings, then click JavaScript
  3. Make sure the Allowed (recommended) checkbox is selected — If for any reason you need to leave the global JavaScript checkbox unselected, under Allow, add [*.]anamo.app
  4. Finally, make sure under Block there are no records ending in anamo.app

• Firefox

  1. In the Firefox app, click the address bar and type about:config, then press Enter
  2. If you see a Proceed with Caution warning, click Accept the Risk and Continue
  3. Click the Search field and type javascript, then press Enter
  4. Finally, make sure the javascript.enabled option is set to true

• Safari

  1. In the Safari app on your Mac, go to anamo.app (log in if you’re not already logged in to Market)
  2. Choose Safari, then Preferences, then click Security
  3. Make sure the Enable JavaScript checkbox is selected
  4. Click Websites
  5. On the left, click Content Blockers
  6. Finally, make sure Off is chosen in the pop-up menu next to anamo.app

• Microsoft Edge

  1. In the Microsoft Edge app, click , then click Settings
  2. Choose Cookies and site permissions, then click JavaScript
  3. Make sure the Allowed (recommended) checkbox is selected — If for any reason you need to leave the global JavaScript checkbox unselected, under Allow, add [*.]anamo.app
  4. Finally, make sure under Block there are no records ending in anamo.app

• Mobile Safari

  1. Launch the Settings app
  2. Scroll down and tap Safari, then tap Advanced
  3. Finally, make sure the JavaScript switch is on

• Chrome on Android

  1. In the Chrome app, tap , then tap Settings
  2. Scroll down, under Advanced, tap Site Settings, then tap JavaScript
  3. Make sure the JavaScript switch is on
  4. Finally, look for an anamo.app record. If there is one, tap on anamo.app, then tap Clear & reset, then tap Clear & reset again

• Firefox on Android

  1. In the Firefox app, tap the address bar and type about:config, then press Enter
  2. Tap the Search field and type javascript, then press Enter
  3. Finally, make sure the javascript.enabled option is set to true

• Microsoft Edge on Android

  1. In the Microsoft Edge app, tap , then tap Settings
  2. Scroll down, under Advanced, tap Site permissions, then tap JavaScript
  3. Finally, make sure the JavaScript switch is on

If you’re curious about the technical requirements needed to run Market, continue reading to learn which operating systems and browsers we support.

Web browsers

Browser	Requirements
Chrome	Version 66 or above
Firefox	Version 60 or above
Safari	Version 11.0 or above
Microsoft Edge	Version 41 or above

Unsupported browsers and operating systems

To deliver the best possible Market experience, we keep our list of supported browsers and operating systems short. We don’t fix bugs or issues for unsupported browsers, so we do our best to block them from accessing Market.

Troubleshoot connection issues

If you see a browser error with the device you’re using to access Market, we can help. Here’s an example with Google Chrome:

Troubleshooting steps

1. If applicable, use the troubleshooting steps included in your browser’s error message.
2. Make sure the browser you’re using is supported and up to date. See the Web Browsers above for more details.
3. Clear your web browser’s cache (these steps will vary depending on the browser you’re using).
4. Open Market in a private or incognito window to see if you can connect to Market. If you can connect in a private or incognito window, the issue may be due to a browser extension. Disable any browser extensions, and see if this allows Market to load in a normal browser window.

Still having trouble?

Send us a message! We’re happy to help you troubleshoot. 🎯